FAQ

How long will it take to receive my order?

Here are our estimated shipping delivery times:

USA: 5­-8 business days
Canada: 6-­12 business days
World: 10­-20 business days

Your order will be sent out on average within 3 days of ordering.

What is your return policy?

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

What about Exchanges?

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@unbrndco.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

More in-depth Return, Shipping and Exchange policies can be viewed prior to checkout.

Is your website secure?

Yes. Our site is hosted on Shopify, one of the most secure and robust e-commerce platforms available. For more information about Shopify security, read here.

Where is your apparel printed?

Right now, all our products are fulfilled through Printful On-Demand Print & Embroidery Fulfillment and Warehousing.

Who does your photography?

Currently, most of the photography you see on our website and social media was taken by Alexander Choi. He's a really awesome dude, go check out his work.

When will you have new merch?

We are constantly brainstorming fresh new designs and projects. Follow us on Instagram for updates.